Refund policy

Returns and Exchanges Policy

This policy is valid for 30 calendar days from the date of purchase. We do not offer refunds. Eligible products may be returned for an exchange. If 30 days have passed since the purchase date, we unfortunately can’t offer an exchange.

Exchange requirements

To qualify for an exchange:

• The product must be defective.
• The product must be in its original packaging.
• The product must be unused.

All returned products will be inspected. If the product doesn’t meet these requirements, we reserve the right to refuse the exchange. Perishable goods are completely exempt from returns.

Proof of purchase

A receipt, purchase order, or other proof of purchase is required. Without proof of purchase, we can’t process an exchange.

Sale and clearance items

Only regularly priced items are eligible for exchange. Sale and clearance items can’t be exchanged.

Shipping items

Contact us before returning an order. Approved returns can be mailed to:

1615 Lakes Pkwy, Suite C
Lawrenceville, GA 30043
United States

You’re responsible for return shipping costs. Return shipping costs aren’t reimbursed. Please package the goods carefully so they aren’t damaged in transit. If a product is damaged or used beyond what’s reasonably needed for inspection, we may refuse the exchange.

Contacting us

For questions about this Returns and Exchanges Policy, email support@therisevia.com.

Last updated: September 18, 2026